Refund & Cancellation Policy

1.1. GCTI offers refunds in accordance with Cambodian consumer protection regulations and international best practices for online education.

2.1. Full refund within seven (7) days of payment if no course content has been accessed.

2.2. 50% refund within fourteen (14) days of payment if less than 25% of course content has been accessed.

2.3. No refund after 14 days or after 25% of course content has been accessed, whichever comes first.

3.1. Monthly payments are non-refundable once the billing period has commenced.

3.2. You may cancel future monthly payments by providing written notice to intake@gcti.app at least seven (7) days before the next billing date.

3.3. Cancellation does not entitle you to a refund of payments already made for the current billing period.

4.1. Fees paid for honors practical assessments are non-refundable once the assessment has been scheduled.

4.2. Rescheduling is permitted with seven (7) days' notice without additional charge.

5.1. Blockchain certificate anchoring fees are non-refundable once the certificate has been issued and anchored.

6.1. To request a refund, email intake@gcti.app with: Your Student ID, course code, reason for refund, and payment receipt.

6.2. Approved refunds will be processed within fourteen (14) business days to the original payment method.

6.3. For KHQR and Bakong payments, refunds will be processed to the originating bank account.

6.4. For Wing payments, refunds will be processed to the originating Wing account.

7.1. GCTI reserves the right to cancel a course or program due to insufficient enrollment. In such cases, full refunds will be issued.

7.2. GCTI may terminate enrollment for violations of the Terms of Service. In such cases, no refund will be issued.

8.1. GCTI is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, government actions, internet failures, or payment system outages.

Refund inquiries: intake@gcti.app